Feedback Workflow Component

A versatile interface for user communication, offering options to report issues, provide feedback, request features, or contact support, ensuring user engagement and problem-solving.

Component Visuals

Overview

Visual 1

Visual 2

Visual 3

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In this video, you'll learn:

1. How to set up the QuestProvider with your API credentials.

2. Configuration of the Feedback Workflow component with required props.

3. Customization options for the Feedback Workflowcomponent.

4. Integration of the component into your React application.

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Installation

To install the Quest react-sdk into your project, follow these steps:

• Open your terminal/command prompt.

• Navigate to your project's root directory using the cd command if you're not already there.

• Run the following command to install the quest-sdk package using npm:

npm install @questlabs/react-sdk

This command will download and install the package and its dependencies into your project.

Make sure your project has npm and Node.js installed, and that you have the necessary permissions to install packages in your project directory.

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Props of Feedback Workflow Component

The Feedback Workflow component accepts the following props

Prop Name	Type	Required	Details
userId	string	required	The unique identifier of the user.
questIds	array	required	custom quest ids or q-contact-us, q-report-a-bug, q-general-feedback, q-request-a-feature
token	string	required	An authentication token or API key necessary for accessing tutorial or quest data.
contactUrl	string	optional	The URL for contacting support or administrators.
isOpen	boolean	required	Determines whether the feedback component is open or closed.
onClose	function	optional	A function to handle the closing of the feedback component.
starColor	string	optional	The color of the stars used for rating.
starBorderColor	string	optional	The border color of the stars used for rating.
ratingStyle	string	optional	The style of rating to be used in the feedback component. example:( "Star" or "Numbers" or "Smiles")
uniqueUserId	string	optional	Unique user identifier.
uniqueEmailId	string	optional	Unique Email identifier.
descriptions	string	optional	Descriptions for different feedback options or categories.
iconColor	string	optional	The color of icons within the feedback component.
styleConfig	object	optional	An object containing CSS properties for styling various components within the feedback workflow process, including form, headings, descriptions input, label , text area, modal, footer, and buttons.

You can customize the UI with type of styleConfig would be

 styleConfig?: {
    Form?: React.CSSProperties;
    Heading?: React.CSSProperties;
    Description?: React.CSSProperties;
    Input?: React.CSSProperties;
    Label?: React.CSSProperties;
    TextArea?: React.CSSProperties;
    PrimaryButton?: React.CSSProperties;
    SecondaryButton?: React.CSSProperties;
    Modal?: React.CSSProperties;
    Footer?: React.CSSProperties;
    listHeading?: React.CSSProperties;
    listDescription?: React.CSSProperties;
    listHover?: {
      background?: string;
      iconBackground?: string;
      iconColor?: string;
      Heading?: string;
      Description?: string;
  }

Usage

To integrate the Feedback Workflow component into your React application, follow these steps

• Import the Feedback Workflow Component: Import the Feedback Workflowcomponent from the @questlabs/react-sdk package.

• Import the QuestProvider Component: Import the QuestProvider component from the @questlabs/react-sdk package.

import { QuestProvider }, FeedbackWorkflow from '@questlabs/react-sdk';
import '@questlabs/react-sdk/dist/style.css';

• Pass the Required Props: Pass the required props to the QuestProvider. The required props are apiKey, apiSecret, and entityId. and required props for the Feedback Workflowcomponent are userId, questIds, and token

<QuestProvider
   apiKey="your api key"
   entityId="your entityid"
   featureFlags={{}}
   themeConfig={{
      primaryColor: '',
      secondaryColor: '',
      borderColor: '',
      buttonColor: '',
      backgroundColor: 'white',
      fontFamily: '',
   }}
   >
   <FeedbackWorkflow
      contactUrl="your contect link"
      isOpen={true}
      questIds={[
         'q-general-feedback',
         'q-report-a-bug',
         'q-request-a-feature',
         'q-contact-us',
      ]}
      userId="your user id"
      token="your jwt token"
      GeneralFeedback={{
         heading: 'General Feedback',
         description: 'Give general feedback on this page',
         formHeading: 'General Feedback',
         formDescription: 'Give general feedback on this page',
      }}
      ReportBug={{
         heading: 'Report a bug',
         description: "Let us know what's broken",
         formHeading: 'Report a bug',
         formDescription: 'Describe the bug'
      }}
      RequestFeature={{
         heading: 'Request a feature',
         description: 'Tell us how we can imporve',
         formHeading: 'Request a Feature',
         formDescription: 'Please share your feature'
      }}
      ContactUs={{
         heading: 'Contact us',
         description: 'Tell us how we can help',
      }}
      PrimaryButtonText = {"Submit"}
      SecondaryButtonText = {"Go to home!"}
      Headers={[{
        heading: "General Feedback",
        subHeading: "Welcome back, Please complete your details",
      },
      {
        heading: "Report a bug",
        subHeading: "Welcome back, Please complete your details",
      },
      {
        heading: "Request a feature",
        subHeading: "Welcome back, Please complete your details",
      },
      {
        heading: "Contact us",
        subHeading: "Welcome back, Please complete your details",
}]}
      styleConfig= {{
         Form: {},
         Heading: {},
         Description: {},
         Input: {},
         Label: {},
         TextArea: {},
         PrimaryButton: {},
         SecondaryButton: {},
         Modal: {},
         Topbar: {},
         Card: {},
         ThanksPopup: {
            Style: {},
            Heading: "",
            Description: "",
            ShowFooter: true,
            Icon: {}
         },
         Star: {
            Style: {},
            PrimaryColor: "",
            SecondaryColor: "",
            Size: ""
         },
         listHeading: {},
         listDescription: {},
         listHover: {
            background: "",
            iconBackground: "",
            iconColor: "",
            Heading: "",
            Description: "",
            IconSize: "",
            Icon: {}
         },
         Footer: {
            FooterStyle: {},
            FooterText: {},
            FooterIcon: {}
         }
      }}
      // showFooter={false}
      // enableVariation={false}
      // onClose={() => { }}
   />
</QuestProvider>

Replace "your-api-key", "your-api-secret", and "your-entity-id" with your actual Quest API credentials

Replace "your-token", "userid", "custom-questid" with your actual configuration details.

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Example Usage

Here's an example of how to use the FeedbackWorkflow component within your React application

import { QuestProvider, FeedbackWorkflow } from '@questlabs/react-sdk';
import '@questlabs/react-sdk/dist/style.css';

function App() {
  return (
    <div>
      <QuestProvider
         apiKey="your api key"
         entityId="your entityid"
         featureFlags={{}}
         themeConfig={{
            primaryColor: '',
            secondaryColor: '',
            borderColor: '',
            buttonColor: '',
            backgroundColor: 'white',
            fontFamily: '',
         }}
         >
         <FeedbackWorkflow
            contactUrl="https://calendly.com/shubham-quest/chat"
            isOpen={true}
            questIds={[
               'q-general-feedback',
               'q-report-a-bug',
               'q-request-a-feature',
               'q-contact-us',
            ]}
            userId="your user id"
            token="your jwt token"
            GeneralFeedback={{
               heading: 'General Feedback',
               description: 'Give general feedback on this page',
               formHeading: 'General Feedback',
               formDescription: 'Give general feedback on this page',
            }}
            ReportBug={{
               heading: 'Report a bug',
               description: "Let us know what's broken",
               formHeading: 'Report a bug',
               formDescription: 'Describe the bug'
            }}
            RequestFeature={{
               heading: 'Request a feature',
               description: 'Tell us how we can imporve',
               formHeading: 'Request a Feature',
               formDescription: 'Please share your feature'
            }}
            ContactUs={{
               heading: 'Contact us',
               description: 'Tell us how we can help',
            }}
            PrimaryButtonText = {"Submit"}
            SecondaryButtonText = {"Go to home!"}
            Headers={[{
              heading: "General Feedback",
              subHeading: "Welcome back, Please complete your details",
            },
            {
              heading: "Report a bug",
              subHeading: "Welcome back, Please complete your details",
            },
            {
              heading: "Request a feature",
              subHeading: "Welcome back, Please complete your details",
            },
            {
              heading: "Contact us",
              subHeading: "Welcome back, Please complete your details",
         }]}
            styleConfig= {{
               Form: {},
               Heading: {},
               Description: {},
               Input: {},
               Label: {},
               TextArea: {},
               PrimaryButton: {},
               SecondaryButton: {},
               Modal: {},
               Topbar: {},
               Card: {},
               ThanksPopup: {
                  Style: {},
                  Heading: "",
                  Description: "",
                  ShowFooter: true,
                  Icon: {}
               },
               Star: {
                  Style: {},
                  PrimaryColor: "",
                  SecondaryColor: "",
                  Size: ""
               },
               listHeading: {},
               listDescription: {},
               listHover: {
                  background: "",
                  iconBackground: "",
                  iconColor: "",
                  Heading: "",
                  Description: "",
                  IconSize: "",
                  Icon: {}
               },
               Footer: {
                  FooterStyle: {},
                  FooterText: {},
                  FooterIcon: {}
               }
            }}
            // showFooter={false}
            // enableVariation={false}
            // onClose={() => { }}
         />
      </QuestProvider>



    </div>
  );
}

export default App;

The above example uses all the props.

Demo

In this video, you'll learn:

1. How to set up the QuestProvider with your API credentials.

2. Configuration of the Feedback Workflow component with required props.

3. Customization options for the Feedback Workflowcomponent.

4. Integration of the component into your React application.